Refund Policy

At Fragdiction, every fragrance is curated with care and shipped in secure packaging. This Refund Policy explains when refunds or replacements may be available for orders placed on our website. Because perfumes are personal care and hygiene-sensitive products, returns are handled under specific conditions designed to protect both customers and product integrity.

1. Eligible Refund Conditions

You may be eligible for a refund or replacement in the following situations:

• The product arrives damaged, leaking, or with compromised packaging due to transit issues
• You receive a wrong fragrance, incorrect size, or an item that does not match your confirmed order
• The sealed product is defective or shows clear manufacturing issues reported within the stated window
• Your order is cancelled before shipment in accordance with our Cancellation Policy
• Payment was successfully charged but the order could not be fulfilled due to stock unavailability

All refund requests must be raised with the Fragdiction customer support team with your order number and supporting details.

2. Damaged Product Process

If your fragrance arrives damaged:

1. Contact us within 48 hours of delivery at support@fragdiction.com or +91 XXXXXXXXXX
2. Share clear photographs or a short video of the outer carton, inner packaging, bottle, and any leakage or breakage
3. Do not discard the product or packaging until the Fragdiction customer support team confirms next steps
4. Upon verification, we will arrange a replacement (subject to stock) or process a refund

3. Wrong Item Delivered Process

If you receive an incorrect product:

1. Notify Fragdiction within 48 hours of delivery with your order ID and photos of the item received
2. Keep the product unused, unopened (where applicable), and in its original packaging
3. Our team will arrange collection or return instructions and dispatch the correct item or issue a refund

Refunds for wrong-item cases are typically initiated after the incorrect product is received and inspected by Fragdiction, unless otherwise confirmed by support.

4. Refund Timeline

• Approved refunds are processed within 5–7 business days after confirmation
• The amount is credited to the original payment method used at checkout
• Banks or UPI providers may take additional time to reflect the credit in your account
• You will receive a confirmation email once Fragdiction initiates the refund

5. Non-Refundable Items

The following are generally non-refundable unless the product is damaged, defective, or incorrectly fulfilled:

• Opened, sprayed, or used perfume bottles
• Products returned without original packaging, seals, boxes, or accessories
• Decants, samples, discovery sets that have been opened, and complimentary vials
• Sale or clearance items marked as final sale, unless otherwise stated
• Orders refused without valid reason after successful delivery attempt (courier fees may apply)
• Change of mind after delivery when the bottle seal has been broken

6. Opened and Used Perfumes

Due to health, hygiene, and authenticity standards in the fragrance industry, opened or used perfume bottles cannot be returned or refunded once the seal is broken, except where Fragdiction confirms a verified defect, wrong item, or transit damage reported within the required timeframe.

We encourage customers to review product descriptions, concentration, size, and notes carefully before purchase. For assistance choosing a fragrance, contact the Fragdiction customer support team before ordering.

7. How to Request a Refund

Email or call us with:

• Order number and registered email or phone
• Product name and reason for the request
• Supporting images or videos where relevant

Email: support@fragdiction.com
Phone: +91 XXXXXXXXXX