Privacy Policy

Fragdiction ("we", "our", or "us") operates an online destination for authentic luxury and niche fragrances in India. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit https://fragdiction.vercel.app, create an account, place an order, or otherwise interact with our services.

By using the Fragdiction website or placing an order, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with these practices, please discontinue use of our website and services.

1. Information We Collect

We may collect the following categories of information:

1.1 Information You Provide

• Identity and contact details such as name, email address, phone number, and billing or shipping address
• Account credentials when you register on Fragdiction
• Order details, gift messages, and communication preferences
• Messages, feedback, or support requests submitted to the Fragdiction customer support team
• Reviews, ratings, or other content you voluntarily share with us

1.2 Information Collected Automatically

• Device information, browser type, operating system, and IP address
• Pages visited, products viewed, referral source, and session activity
• Approximate location derived from IP address for fraud prevention and service improvement
• Cookie and similar technology data as described in our Cookie Policy

1.3 Payment Information

Payment card and UPI details are processed by our secure payment partners. Fragdiction does not store full card numbers or CVV codes on our servers. We may retain limited transaction references required for order fulfilment, refunds, and accounting.

2. How We Use Customer Data

We use personal information for lawful business purposes, including to:

• Process, confirm, ship, and track fragrance orders
• Communicate order updates, delivery status, and customer care responses
• Create and manage your Fragdiction account
• Personalise product recommendations and improve browsing experience
• Send promotional emails or messages where you have opted in
• Detect, investigate, and prevent fraud, misuse, or unauthorised access
• Comply with applicable Indian laws, tax obligations, and regulatory requirements
• Analyse website performance and refine our curated fragrance offering

3. Payment Security

Fragdiction uses trusted payment gateways and industry-standard encryption to protect checkout transactions. Sensitive payment data is transmitted over secure connections and handled by PCI-DSS compliant processors. While we apply reasonable technical and organisational safeguards, no method of online transmission or storage can be guaranteed as completely risk-free.

You are responsible for keeping your account login credentials confidential and for promptly notifying us of any suspected unauthorised use of your account.

4. Third-Party Services

We may share limited information with carefully selected third parties who help us operate Fragdiction, strictly for the purposes described in this policy. These may include:

• Payment processors for secure checkout and refunds
• Logistics and courier partners for order delivery and tracking
• Cloud hosting, analytics, email, and customer support platforms
• Marketing tools used only with appropriate consent where required
• Professional advisers or authorities when legally required

We do not sell your personal information. Third-party providers are expected to process data only as instructed and under appropriate confidentiality and security commitments.

5. Customer Rights

Subject to applicable law, you may request to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw marketing consent at any time
• Request deletion of your account or certain personal data, where legally permitted
• Ask for clarification about how your data is processed

To exercise these rights, contact the Fragdiction customer support team at support@fragdiction.com or call +91 XXXXXXXXXX. We may need to verify your identity before fulfilling a request.

6. Data Protection & Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including order history, warranty or authenticity support, dispute resolution, and legal or accounting requirements. When data is no longer required, we take steps to delete, anonymise, or securely archive it.

Our team applies access controls, secure hosting practices, and internal procedures designed to reduce the risk of unauthorised disclosure, alteration, or loss of customer data.

7. Children's Privacy

Fragdiction is intended for adults. We do not knowingly collect personal information from individuals under 18 years of age. If you believe a minor has provided us with personal data, please contact us so we can take appropriate action.

8. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The updated version will be posted on this page with a revised "Last updated" date. Continued use of Fragdiction after changes are posted constitutes acceptance of the revised policy.

9. Contact Us

For privacy-related questions or requests, please reach the Fragdiction customer support team:

• Email: support@fragdiction.com
• Phone: +91 XXXXXXXXXX
• Brand: Fragdiction — Luxury Fragrance E-commerce, India