Authenticity Policy

Trust is the foundation of every fragrance purchase. Fragdiction is committed to offering only genuine designer, niche, and luxury perfumes to customers across India. This Authenticity Policy outlines our sourcing standards, guarantee, and the support available if you ever have a concern about a product purchased from us.

1. 100% Genuine Fragrances Guarantee

Every perfume listed and sold on Fragdiction is represented as an authentic fragrance product. We stand behind the genuineness of bottles, packaging, and fill quality supplied through our approved channels.

When you shop with Fragdiction, you are purchasing fragrances intended for legitimate retail — not replicas, imitations, "inspired by" copies sold as originals, or knowingly diluted counterfeit stock.

2. Authorised Sourcing Statement

Fragdiction sources products through carefully vetted supply partners, authorised distributors, and trusted wholesale channels aligned with luxury fragrance retail standards. Our curation process prioritises:

• Documented supply relationships and batch integrity
• Secure inbound handling and inventory controls
• Visual and packaging checks before dispatch
• Clear product identification matching brand, concentration, and size

While fragrance houses retain ownership of their trademarks and formulas, Fragdiction retails authentic goods obtained through legitimate commercial pathways suitable for the Indian market.

3. No Counterfeit Products Policy

Fragdiction maintains a strict zero-tolerance approach to counterfeit fragrances. We do not knowingly list, stock, or sell fake, bootleg, or misrepresented perfume products.

If any item in our inventory is later identified as inconsistent with authenticity standards, we will remove it from sale and take corrective action for affected customers in line with our Refund Policy and applicable law.

Customers are advised to purchase luxury fragrances only from trusted retailers such as Fragdiction to reduce exposure to the grey and counterfeit markets that exist online.

4. Customer Support for Authenticity Concerns

If you believe a product received from Fragdiction may not be authentic, please contact the Fragdiction customer support team promptly. To help us investigate:

1. Share your order number and product details
2. Provide clear photographs of the bottle, batch code (if visible), box, cellophane, and any seals
3. Describe the specific concern (packaging, scent character, labelling, fill level, etc.)
4. Retain the product and packaging until review is complete

Upon verification, Fragdiction will work with you in good faith toward a fair resolution, which may include replacement, refund, or further authentication steps as appropriate.

Email: support@fragdiction.com
Phone: +91 XXXXXXXXXX

5. Important Notes

• Fragrance perception is highly personal; liking or disliking a scent does not indicate inauthenticity
• Batch variations, reformulations by brands, and regional packaging updates can occur on genuine products
• Opened bottles may limit certain verification options; report concerns as early as possible
• This policy works together with our Terms & Conditions and Refund Policy