Terms & Conditions

Welcome to Fragdiction. These Terms & Conditions ("Terms") govern your access to and use of the Fragdiction website, mobile experiences, and related services for purchasing authentic designer, niche, and luxury fragrances in India.

By browsing our website, creating an account, or placing an order, you agree to be bound by these Terms, along with our Privacy Policy, Cookie Policy, Refund Policy, Cancellation Policy, and Authenticity Policy. If you do not accept these Terms, please do not use Fragdiction.

1. Website Usage Terms

You agree to use Fragdiction only for lawful purposes and in accordance with these Terms. You must not:

• Use the website in any way that violates applicable Indian laws or regulations
• Attempt to gain unauthorised access to our systems, accounts, or data
• Interfere with the security, availability, or performance of the website
• Scrape, harvest, or systematically extract content or product data without written permission
• Misrepresent your identity or submit false order information
• Use Fragdiction to distribute malware, spam, or harmful content

We may suspend or terminate access if we reasonably believe your conduct violates these Terms or poses risk to Fragdiction, our partners, or other customers.

2. Eligibility & Accounts

To place an order, you must be at least 18 years of age and capable of entering into a binding contract under Indian law. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

3. Product Availability

Fragdiction curates authentic fragrances from authorised and trusted sourcing channels. Product listings, descriptions, bottle sizes, concentrations, and imagery are provided for information and may be updated without prior notice.

Stock availability can change rapidly, especially for limited editions and high-demand houses. An item displayed as available may become unavailable before order confirmation. In such cases, the Fragdiction customer support team will notify you and offer a suitable alternative, store credit, or refund as applicable.

Colour, packaging artwork, and batch presentation may vary slightly from images shown on the website. Fragrance experiences are subjective; notes and character descriptions are intended as guidance rather than guarantees of personal preference.

4. Pricing and Order Acceptance

4.1 Pricing

• All prices on Fragdiction are displayed in Indian Rupees (INR) unless otherwise stated
• Prices may include or exclude applicable taxes as indicated at checkout
• Promotional offers, coupon codes, and sale prices are subject to stated conditions and may be withdrawn at any time
• We reserve the right to correct pricing, tax, or typographical errors, even after an order is submitted

4.2 Order Process

Submitting an order constitutes an offer to purchase. Order acceptance occurs when Fragdiction confirms the order by email or account notification and payment is successfully authorised. We may refuse or cancel an order due to stock unavailability, suspected fraud, payment failure, pricing error, or violation of these Terms.

Title to goods passes to you upon delivery to the shipping address provided, subject to full payment. Risk of loss transfers in accordance with our Shipping Policy and courier terms.

5. Intellectual Property

All content on the Fragdiction website — including but not limited to text, graphics, logos, icons, product photography, layout, design, and software — is owned by Fragdiction or its licensors and is protected by applicable intellectual property laws.

Brand names, fragrance names, and trademarks of perfume houses displayed on Fragdiction remain the property of their respective owners. Use of such marks is for identification and commerce related to genuine products and does not imply endorsement beyond authorised retail of authentic goods.

You may not copy, reproduce, republish, upload, or commercially exploit Fragdiction content without prior written consent, except for personal, non-commercial browsing and ordering.

6. Limitation of Liability

To the fullest extent permitted by applicable law, Fragdiction and its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products, including but not limited to loss of profits, data, goodwill, or fragrance preference dissatisfaction.

Our total aggregate liability for any claim relating to an order shall not exceed the amount actually paid by you to Fragdiction for that order. Nothing in these Terms excludes liability that cannot be excluded under Indian consumer protection law.

Fragdiction is not responsible for delays or failures caused by events beyond our reasonable control, including courier disruptions, natural events, strikes, or network outages.

7. Governing Law

These Terms are governed by the laws of India. Courts in India shall have exclusive jurisdiction over disputes arising from these Terms or your use of Fragdiction, subject to mandatory consumer rights available under applicable law.

8. Contact

Questions about these Terms may be directed to the Fragdiction customer support team:

• Email: support@fragdiction.com
• Phone: +91 XXXXXXXXXX